el tonto de Megacable

In Spanish you have this word "tonto" and in Swedish you have the word "tönt". They mean the same thing and I find it funny how close they are to each other. In both languages depending on the context and your tone of voice it can be more or less harsh. Basically it means a person who is dumb, stupid or silly. The Swedish version of it is perhaps a bit softer but thankfully you can add a "jävla or satans" in front of it. In this text I definetly would put stanas tönt to describe the man who came to install our cables for internet and TV from the ever so idiotic company called Megacable.

It was a sunny day in Queretaro and I had done some laundry and battled to get my son to sleep when the doorbell rang. Thankfully I was properly dressed in a pair of shorts and a t-shirt, clothing I could easily go out for a walk in. Some other days I could have been dressed in either my nightgown or just a bikini but this wasn't the case. At the door was a male claiming he was from Megacable.They are supposed to call and inform you that they are coming but this tonto just showed up.  

For the next 2.5 hours this idiot was in our apartment commenting on my clothing and my looks, pointing out how I don't look my age and on how I must do a lot of sports with this kind of body etc etc. Nothing most women haven't heard from an idiot in a bar but the little difference here was that this was in my own home, he was here to install our cables and my baby boy was sleeping in one of the rooms. In any other of the five languages I speak, I could have told him off but my Spanish is still on a very innocent level. While he unsuccessfully was installing the cables, he managed to insult me in every possible way both on my Spanish and my lack of knowledge in how internet cables are installed. He said that my husband wasn't a real man but a tonto because he wasn't home taking care of his family. My husband was at work, like a lot of loving husbands are on a weekday in the afternoon. This Megacable idiot wasn't able to install the cables properly because he claimed that the passages were blocked and that we should make a claim to the people who build this apartment and have them come and clean the passages so that he then could come and install the cables. I was scared he would never leave and just go on and on about his life and making assumptions about mine but thankfully my son woke up and started crying. There's nothing to scare off idiots than a crying baby and my son is equipped with a powerful set of lungs. 
A few days later we went to Megacable to make a complaint about their worker. The woman at the office was very understanding and told us that a supervisor would call us back and we could give all the details to him and he would then make sure somebody else would come and install the things for us. That phone call never came. We called Profeco, an organization who are supposed to defend consumer rights here but they didn't even bother to pick up the phone.
Another worker for Megacable was in our neighborhood installing the cables for our neighbor so my husband went and talked with him. He was kind enough to pass by to check on us. He told us there was nothing wrong and that we could have both TV and internet installed normally like everybody else. He showed us where the cables should go but unfortunately he couldn't do it as it needed to be the one who originally got our contract. 
We waited some more until we decided that we were better off getting our cables than getting justice. So we called back the Megacable tonto, told him that the passages had been cleaned by the maintenance guy and that everything was up and running and that he could come and install our dear TV and internet. I went to a shopping mall so I didn't have to see this darn Luis from Veracruz. After my husband more or less told the man how to do his job we finally ended up with TV and internet. A few days later we got a phone call from Megacable to give feedback of the service we received. When my husband told them that we received awful service, they hung up the phone. There are bad companies in all countries and Megacable definitely made it to the top of shittiest companies in Mexico.